Legal
The plain-language version of how we handle your data and the terms of using
our store. Questions? Just contact us.
Welcome to Foxfire Mushrooms LLC. We are committed to delivering our gourmet mushrooms, tinctures, and mycology supplies to you safely and efficiently. This policy outlines our procedures for shipping, delivery, returns, and refunds.
We process and fulfill orders using trusted service providers. Our shipping options depend on the type of product and your location:
Local Pickup & Delivery: Available for customers located within Colorado.
Nationwide Shipping: Available across the USA strictly for non-perishable items.
Delivery Times: Please note that actual delivery times may vary based on environmental conditions, carrier operations, and your specific location.
We want you to be satisfied with your mycology supplies. Our return eligibility depends on the type of item purchased:
Consumables: All sales of consumable products (such as gourmet mushrooms and tinctures) are final. For health and safety reasons, these cannot be returned or refunded.
Kits & Supplies: You may return mycology kits and supplies within 14 days of receipt, provided the items remain completely unopened and unused.
Contamination Replacement: We understand that mushroom cultivation can be a learning process. We offer a contamination replacement guarantee for first-time kits.
Consultation fees are non-refundable once the session is scheduled.
If you need to change your appointment, you may reschedule provided you give us at least 24 hours’ notice.
Please note: All advice provided during consultations is for educational purposes only.
To initiate a return, request a contamination replacement, or report an issue with your order, please reach out to our support team before sending any items back.
For Returns & Order Support: Email us at su*****@**************ms.com
For General Inquiries: Email us at in**@**************ms.com
Foxfire Mushrooms LLC reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.
